System Features

  • Web-based Interface for:
    • Administration
    • Voicemail Retrieval
    • Call Recording
    • User Portal

  • Automated Attendant (IVR)

  • Voicemail
    • Voicemail to E-mail
    • Visual Indicator for Message Waiting
    • Voicemail Blast Groups

  • Conference Bridging and Meet-Me

  • Find-me Follow-me

  • Reporting and Call Detail Records

  • Call Parking

  • Call Queuing

  • Call Transfer

  • Call Waiting

  • Caller ID

  • Call Routing (DNIS, DID & ANI)

  • Call Queuing and Automated Call Distribution
    • Agent based call routing

  • Interactive Directory Listing

  • Music On Hold

  • Remote Office/Work at Home Support